HDFC Bank has announced a scheduled system upgrade on July 13, 2024, which will temporarily impact its Unified Payments Interface (UPI) services. The upgrade is aimed at enhancing the bank’s performance, capacity, and reliability. During this period, UPI services will be unavailable at two specific times.
Additionally, the upgrade will affect various other banking services. NetBanking and Mobile Banking services will be unavailable throughout the entire upgrade period. All fund transfer modes, including Immediate Payment Service (IMPS), National Electronic Funds Transfer (NEFT), Real-Time Gross Settlement (RTGS), HDFC Bank account-to-account online transfers, and branch transfers, will also be unavailable during this time.
Key Points to Note
- Upgrade Schedule: The system upgrade is scheduled from 3:00 AM to 4:30 PM on July 13, 2024. This time frame includes a bank holiday to minimize inconvenience.
- Service Disruption: UPI services will be interrupted at two intervals: 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM. Other banking services such as NetBanking, Mobile Banking, IMPS, NEFT, RTGS, and internal transfers will be unavailable throughout the entire upgrade period.
- Customer Advisory: To minimize disruption, HDFC Bank advises customers to withdraw sufficient funds before 7:30 PM on Friday, July 12, 2024, and to plan all fund transfers in advance. Customers are encouraged to visit the HDFC Bank website or contact customer service for further details and updates.
- ATM and Card Services: During the upgrade period, customers will still be able to withdraw cash from ATMs using HDFC Bank debit and credit cards, albeit with restricted limits. Debit and credit cards can also be used on swipe machines at stores and for online purchases.
Preparing for the Upgrade
To ensure that customers are not caught off guard during the service interruption, HDFC Bank has issued a detailed advisory:
- Advance Withdrawals and Transfers: Customers are encouraged to withdraw sufficient funds and complete any necessary fund transfers before 7:30 PM on July 12, 2024. This proactive approach will help avoid any inconvenience caused by the temporary unavailability of banking services.
- Use of ATM Services: While ATM services will be operational during the upgrade, customers should be mindful of the restricted withdrawal limits. It is advisable to withdraw necessary cash well in advance to avoid last-minute rushes.
- Alternate Payment Methods: For payments and purchases, customers can rely on their HDFC Bank debit and credit cards. These can be used on swipe machines at retail stores and for online transactions, ensuring that essential activities are not disrupted.
- Customer Support: For any queries or concerns, customers can reach out to HDFC Bank’s customer service. The bank’s website will also provide regular updates and detailed information about
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