Credgenics, a fintech SaaS startup founded in 2019, has rapidly emerged as a game-changer in the debt collection industry. By leveraging artificial intelligence (AI) and machine learning (ML), Credgenics has transformed debt collection processes, aiding banks and financial institutions (FIs) in improving collection rates by 25%. Let’s delve deeper into how Credgenics is reshaping the landscape of debt collection while navigating through the challenges posed by the pandemic.

Key Highlights

Credgenics handles 11 million retail loan accounts, showcasing its extensive reach and impact in the industry.

The startup claims to have increased lenders’ resolution rates by 20% and improved collections by 25%.

With a revenue milestone of INR 90.25 Cr ($10.8 Mn) in FY23, Credgenics has established itself as a key player in the fintech ecosystem.

The Indian debt collection software market is projected to witness substantial growth, presenting lucrative opportunities for innovative solutions like Credgenics.

Market Overview

The Indian fintech space is experiencing exponential growth, with digital lending projected to surpass $1.3 trillion by 2030. However, the industry grapples with challenges such as stressed loans and non-performing assets (NPAs). According to RBI reports, banks reported a gross non-performing assets (GNPA) ratio of 3.2% in September 2023, highlighting the urgency for effective debt collection strategies.

Credgenics Approach

Credgenics identified a significant gap in the market concerning data leakages and manual collection processes. To address this challenge, Credgenics introduced an AI-focused digital-first collections platform aimed at strategically managing risks across the loan collections lifecycle. By integrating seamlessly with lenders’ loan management systems, Credgenics empowers institutions to optimize pre and post-litigation collections and settlements.

Pandemic Challenges and Opportunities

The onset of the COVID-19 pandemic disrupted the lending landscape, leading to an increase in loan defaults post the moratorium period. Recognizing this opportunity, Credgenics positioned itself as a solution provider for lenders grappling with collections at scale. By leveraging technology-centric approaches, Credgenics assisted clients in navigating through unprecedented challenges, thereby solidifying its position as a trusted partner in the industry.

Financial Milestones and Growth Trajectory

Credgenics’ remarkable journey is underscored by its impressive financial performance, marked by operational profitability and substantial revenue growth. The startup’s ability to secure funding rounds, including a $50 Mn Series B round led by prominent investors, reflects investor confidence in its business model and growth potential. With a focus on client acquisition and product innovation, Credgenics aims to capitalize on the burgeoning debt collection market.

AI and ML in Debt Collection

Credgenics’ success hinges on its innovative use of AI and ML in debt collection processes. By harnessing extensive data analytics and data science capabilities, Credgenics enables targeted outreach and efficient resource allocation. Key applications include capturing the customer journey, empowering collection agents, and engaging customers via AI-driven bots. These AI-driven solutions enhance efficiency, accuracy, and customer satisfaction, thereby revolutionizing debt collection practices.

Future Outlook

As Credgenics continues to expand its client base and product offerings, the future of debt collection looks promising. With a focus on client retention and market penetration, Credgenics aims to consolidate its position as a market leader. However, navigating through challenges such as integration barriers and competition remains crucial. By staying agile, innovative, and customer-centric, Credgenics is poised to shape the future of debt collection in India.

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As an editor at Atom News, Shweta Verma combines her passion for storytelling with a commitment to journalistic integrity. Shweta's editorial expertise lies in technology and lifestyle, ensuring that our readers stay informed about the latest trends and innovations.